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Terms and Conditions
Defective Return Policy
In the event that an item purchased from FORCE-ANIME is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio the available version will be posted or a refund will be issued. Proof of purchase is mandatory, and discs will be exchanged only. No refunds due to the nature of the items
The customer is responsible for all shipping charges for returned items.
This warranty does not cover the following:
* Physical damage from shipping handling, abuse, or operation of defective or maladjusted equipment.
* Any disc not in pristine 'like new' condition.
* Discs, jackets, or cases that show excessive wear beyond the normal handling required to detect a defect including, but is not limited to, discs used for rental and discs, jackets, and cases that have been marked with stickers, ink, or any other non-removable materials.
* Any disc that does not clearly show an audio or video defect. 'Did not like', 'poor transfer (video) quality' or 'I did not like the subtitles' are not acceptable defects.
Unfortunately, certain models of DVD players are not able to play certain DVDs. FORCE-ANIME cannot be held responsible for discs that cannot be played on certain systems. However, FORCE-ANIME will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
Defective exchanges must be accompanied by the following information:
* The brand name of your Laserdisc or DVD player.
* The exact location (time, chapter, frame, side) of the defect.
* The nature of the defect (e.g., disc skips at 30 min, chap 3, side 1).
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
* Your name, address and telephone number.
* A copy of your FORCE-ANIME email receipt as proof of purchase.
* The reason why you are returning the title.
When returning items to us, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper, or other soft containers. It is strongly suggested that discs be returned via the U.S. Postal Service Priority Mail, for shipping charges between $3 to no more than $10. To save money on shipping, do not use a third party shipping or packaging service. Parcel post packages will require insurance to be purchased separately.
Delivery times
DVD's - Due to regional restrictions and classifications we ship from multiple locations on DVD movies. Please allow up to 14 days for our DVD products to arrive.
Film Cells - All of our film cell presentations are shipped from the UK. Customers within UK should expect a delivery time of 5 - 7 days and everywhere else 14 -18 days.
If your item has run over the delivery time please send us with the following info.
1. The item number / order number and item title
2. The date you ordered the title
3. The delivery address
Email - sales@force-anime.com
Damaged or Defective Items
Email - sales@force-anime.com
We aim to answer all enquiries within 36 Hours. Any enquiries sent after 5 PM CET will be answered on the following monday or tuesday at the latest.
For anything else.....
Email - sales@force-anime.com
Privacy
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
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